Thank you for choosing APECS and Ingenious to protect your property.
You can now rest assured that you are being protected by the most secure combination of locks available on the market today.

We are so confident in the strength of our products, that we are offering a guarantee of up to £5000 should a break in occur as the result of a failure of either of the products*
To take advantage of this guarantee, simply sign up 
using the form below.
Key Secure registration form

You can also register your keys for APECS Key Secure which ensures that your property is protected to the highest level.
 With APECS Key Secure you will have to provide your unique security code each time you want to get keys cut.

Create your security code below.






APECS Key Secure Video

Take a look at our apecs key secure information video, it will provide you with all of the key information you need, including;

  • How APECS Key Secure works
  • How to register for APECS Key Secure
  • How you can order new keys
  • Either by phone or in person at an APECS Prime Centre
  • The benefits of using APECS Key Secure
  • How APECS keeps your home safe
Postal registration form

If you would prefer to complete the product registration form by hand, 
please download the file and post it to one of these addresses:

APECS Consult Ltd.,
Unit 4, Navigation Point, Golds Hill Way, Tipton, DY4 0PY

Ingenious Locks & Hardware,
Whittington Hall, Whittington Road, Worcester, Worcestershire, England, WR5 2ZX



Download registration form

Congratulations!
You’ve got one of the most secure combination of Multipoint lock and cylinder fitted to your new door.

ILH DUPLEX Multipoint lock or ILH Auto-fire Multipoint Lock and APECS AP cylinder are covered under the AI Secure Guarantee. APECS (APECS Consult Ltd) and ILH (Ingenious Locks & Hardware Ltd) provide class leading performance in operation, and more importantly, the best possible security for you and your family.


In order to give you total peace of mind, we’re so confident your door is secure with our multi-point lock and cylinder that, in the unlikely event of a break-in succeeding through failure of our products, we will pay up to £5000 towards a new door and for the loss of any items which are not covered by any of your household insurance policies.



The AI Secure Guarantee will be valid for a period of 5 years from the receipt of the AI Secure certificate and is not transferable. The following conditions apply.


The AI Secure Guarantee will take effect from the date of the receipt of the AI Secure certificate from APECS or ILH.


The AI Secure registration form must be which must be received by APECS and ILH within 14 days of installation or within 14 days of the completion date for new build properties. The AI Secure Guarantee will only take effect on receipt by us of the registration form.


The total compensation package of up to £5000 will be the maximum amount payable in full and final settlement of any successful claims towards any uninsured loss including new door supplied and installed.


The AI Secure Guarantee will be deemed invalid if any modification, repairs, or alterations to the products are made by a non-approved service engineer and without our consent.


This AI Secure Guarantee is only valid for door hardware correctly fitted, adjusted and maintained in accordance with APECS and ILH’s installation and maintenance instructions.

 
 
 
 
 
 



This guarantee is only valid when the following details have been adhered to:

  • The AI Secure Guarantee registration form has been correctly completed in full and received at Ingenious Locks & Hardware Ltd and APECS Consult LTD addresses within 14 days of the door being fitted or within 14 days of the completion date for new build properties.
  • For new build properties, if you are unable to register with the 14 days of the property completion date – you will be required to submit a written statement and evidence as to why you were unable to register, which we may determine is acceptable or not at our discretion.
  • The doors to which the ILH DUPLEX Multipoint lock or ILH Auto-fire Multipoint Lock and APECS AP cylinder are fitted must be securely closed, deadlocked with the thumb-turn or key - the key must be removed from the cylinder lock, and not in the night vent position.
  • ILH approved locks and keeps with APECS AP cylinders are fitted to all doors used to gain entry.
  • The door is manufactured by an approved PAS024;2016 or an equivalent standard installer.
  • ILH security products have been installed and adjusted in accordance with ILH’s installation fitting instructions.
  • All ILH & APECS security products and moving components (locks, handles) should be kept free of dirt and lubricated twice yearly at equal intervals by the registrant, with the APECS Dry Lube as recommended in the instructions (these can be found on the APECS and ILH Website’s)
  • Only one claim shall be made per registrant during the guarantee period.
  • A Home Insurance premium (content insurance) must be in place and is to be registered in the name of the claimant (registrant) of the AI Secure Guarantee.
  • The AI Secure Guarantee excludes liability for forced entry or manual intervention for the exposed parts of the locking mechanism (lock, cylinder and keeps) howsoever caused, where the door has already been damaged and exposes one or more parts of the locking mechanism.
  • The AI Secure Guarantee period shall be for a term of 5 years from the receipt of the AI Secure guarantee certificate incorporating ILH’s & APECS’ products. Only the original registrant of the AI Secure Guarantee shall be able to enforce the rights under the AI Secure Guarantee.
  • Only genuine APECS keys must be used with the APECS AP cylinder.
  • The benefits of the AI Secure Guarantee only apply where entry is gained to the property through the failure of the ILH Multi-Point Lock and/or a lock snapping of the APECS AP Cylinder.
  • This AI Secure Guarantee does not cover components from other suppliers that may have been used on the door.
  • Claims are subject to the property being occupied and furnished.
  • Claims are subject to the door being maintained according to care and maintenance instructions provided a copy of door care instructions is available on with APECS and ILH websites’.
  • Only one claim per household can be made during the AI Secure Guarantee period.
  • Notification of any claim must be made within 7 days of the break-in. Any supporting documentation must be supplied within 30 days of the break-in.
  • The AI Secure Guarantee will be valid for as long as the homeowner continues to live at the registered address or for a period of 5 years from receipt of the AI Secure Certificate, whichever is the earliest date. The AI Secure Guarantee is non-transferable; therefore, it cannot be transferred to a new owner if the property is sold or carried over with the registered homeowner to their new property.
  • The cylinder and door must be deadlocked by the thumb-turn or using APECS genuine keys, and that the key is not left in or anywhere near the cylinder. If a letterplate is fitted, it must meet the requirements of the latest TS008 anti-fishing and lock manipulation standard.
  • The AI Secure Guarantee is applicable to residential properties in the UK and Ireland only. Commercial properties are excluded from this AI Secure Guarantee (mixed use residential and commercial properties shall be considered to be commercial properties).
  • A Warranty card or Authenticity card for the APECS AP cylinder must to be provided by the door supplier or installer (included in the original box of the cylinder) to the homeowner and this must be presented by the homeowner when making a claim.
  • The decision of the company is final in respect of the above qualifying criteria (i) whether the door has been maintained according to care instructions (ii) whether any modification/repair has been made to the door and (iii) whether entry has been gained to the property through failure of the lock or cylinder product.
  • The AI Secure Guarantee will not apply if the goods have not yet been fully paid for (i.e. there is an outstanding balance for the supply and installation of the doors).

To claim after a break-in the following conditions must be met:

  • The homeowner must retain the door and the cylinder lock alleged to be faulty so that both can be assessed in accordance with the terms below.
  • The homeowner must have valid home insurance at the time of the break-in. This must be active for at least 1 month prior to any claim being made.
  • Entry to the property was achieved solely by a lock-snapping attack on the registered AP euro cylinder and/or failure of the ILH DUPLEX Multipoint lock or ILH Auto-fire Multipoint Lock.
  • The homeowner must contact their installer within 7 days of the break in to notify them of a claim.
  • The homeowner must submit a written claim (claim form available upon request) within 7 days of the break in, including a crime reference number.
  • An APECS AP cylinder warranty card or Authenticity card must be presented upon request to verify the authenticity of the cylinder lock.
  • A Police Crime Report Number must be presented when making a claim along with the details of the Police Officer and Station where the report was filed.
  • A complete list of the stolen items must be presented and the items which are not insured/ covered by the home insurance policy must be specified together with a copy of the said home insurance policy and an explanation as to why the stolen items are not covered by the insurance policy. No claim for stolen cash or other monetary items will be accepted including credit cards, travellers’ cheques, bonds, and the like. Only physical items may be claimed for – no legal or other costs or fees incurred or time wasted, mental anguish or illness or the like can be claimed by the claimant. The crime must be also reported to the Police within 24 hours of the Break In occurring.
  • The maximum claim for any single item is £500 Great British Pounds. We shall have the right to determine what constitutes a single item.
  • ILH & APECS will send an approved service engineer within 2 working days of receiving the claim form to visit the property and assess whether any components on the lock failed on the door during the break-in. The homeowner must retain the lock and the door and provide the service engineer access to both and cooperate with any reasonable requests from the service engineer so he can assess the claim.
  • After service engineer assessment, the locks and cylinders will be sent to our manufacturer’s lab for an investigation in order to come to a definite conclusion.
  • If on investigation, it is found that the Security products were correctly fitted, adjusted and maintained, but that the lock or the cylinder failed during the break-in, we will then issue the following payments within 30 days of the claim being approved:
  • A cheque (or equivalent) of up to £5,000 sent to the registered householder to compensate for the inconvenience of the break-in for the uninsured loss and the replacement of the door (or equivalent cost)
  • If on investigation, the break into the property is judged to have occurred due to the failing of any other component on the window or door (for example broken glass or a broken PVCu panel), none of the above benefits will be applicable. APECS and ILH will have the final say on whether a claim is valid and will be paid.
  • In the event that investigation evidence indicates or there is reasonable suspicion that the APECS AP cylinder has been compromised through an attack utilising a well-known method, which subsequent investigations confirm to be effective in most instances, yet such method was discovered after the original design date of the cylinder, the Cash Guarantee associated with the product shall become void.

Legal conditions

  • This document is in no way a guarantee that a break in will not occur (it merely provides for certain compensation should one occur due to the fault of the APECS AP CYLINDER or ILH DUPLEX Multipoint lock or ILH Auto-fire Multipoint Lock in certain circumstances and subject to certain conditions). All products supplied will be subject to the terms and conditions of sale of the seller of the products to you (which may or may not be APECS or ILH) – not the manufacturer or wholesaler.
  • If any part of the AI Secure Guarantee conditions shall be or become void in whole or in part, the other provisions shall remain valid and enforceable and the void provisions shall, where appropriate, be replaced by other provisions corresponding as closely as possible with the void provisions.
  • The parties agree that any disputes arising or in any way connected with the subject matter of this Cash Guarantee (whether of a contractual or tortious nature or otherwise) shall be subject to the laws of England of Wales and the exclusive jurisdiction of the English and Welsh courts.
  • The provisions of the Contracts (Rights of Third Parties) Act 1999 shall be excluded.